Supporting brands

is our job.

Who We Are

Louise is more than just a customer experience (CX) agency—we’re a hands-on operations partner for DTC brands, focused on helping you streamline processes, enhance customer satisfaction, and save money where it counts.

We specialize in helping brands scale efficiently, ensuring you’re equipped for the spotlight—whether it’s a Shark Tank surge, national TV feature, or a partnership with major retailers.

With Louise, you’ll always have the right foundation in place to handle demand, delight customers, and grow sustainably.

“My goal with Louise is to match brands with quality support exactly when they need it, often by hiring skilled stay-at-home moms. Moms are loyal, hardworking, smart, and compassionate consumers—qualities that, combined with our agency expertise, help brands where they need it most."

— Sarah Hart | Founder + CEO

A Few Brands We Serve

The Problems

  • We take an honest look at your CX processes, keeping the customer experience at the core while reducing friction and optimizing communication channels. Our team ensures customers are heard, understood, and satisfied—without compromising on revenue.

  • We dive deep into your backend operations to identify inefficiencies and missed opportunities. From order fulfillment to customer feedback loops, we examine every step to optimize performance and ensure a seamless flow from start to finish.

  • Louise helps your brand find synergy from the inside out, making sure every dollar works toward growth. We develop systems to prevent revenue loss, cut down on unnecessary costs, and unlock efficiencies that let your team do more with less.

  • Louise becomes an extension of your team, offering solutions that make your internal operations as strong as your brand’s public-facing success.

The Solutions

Sometimes, it takes a fresh set of eyes to uncover what’s working and what’s not. We don’t just bring solutions; we bring clarity.

Louise provides an unbiased assessment of your current operations, helping you see opportunities for growth and improvement from an outside perspective.

Louise understands that scaling goes beyond customer service. We’re here to tackle every angle of your operations, from inventory to fulfillment to revenue strategy, setting up systems that work in harmony with your brand’s growth goals.